Refund policy

Return & Refund Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unopened, unused, in its original packaging, and have the safety seal intact. Proof of purchase is required.

For health and hygiene reasons, opened, used, or unsealed skincare products are not eligible for return or refund, unless they arrived damaged, defective, or incorrect.

To request a return, contact us at boneandbutterco@gmail.com before sending your item.

Return Address:

Bone & Butter

60 Maple Ave

Westbury, NY 11590

Items returned without prior authorization may not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, broken, leaking, defective, or incorrect, contact us at boneandbutterco@gmail.com with your order number and photos of the issue.

Eligible claims may receive a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping on standard returns. Bone & Butter will cover applicable costs for damaged, defective, or incorrect orders.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Final Sale

Gift cards and items specifically marked Final Sale are not eligible for return.

For any return or refund questions, contact boneandbutterco@gmail.com.